PMS, CRS, booking engine and channel manager:
what each system does

PMS: managing the stay

The Property Management System connects reservations, guests and rooms. In Lenzuoli PMS, the Planner moves from the grid to reservation details, arrivals and room assignments. A confirmed booking and an assigned physical room are different states. Folios and reporting use connected tools with their own information and checks.

CRS: the enquiry before the decision

In Lenzuoli CRS an opportunity can start while details are missing. Build alternatives, prepare quotes and follow expiring room holds. Groups use blocks and rooming lists. A category name does not establish every supplier’s coverage: ask to see the workflow your property needs.

Booking engine: the website journey

A booking engine lets guests choose a stay through the direct-booking journey. In Lenzuoli, confirmation links the stay to PMS and the folio. A website quote enquiry follows a separate negotiation: do not assume every direct booking passes through CRS.

Channel manager: distributing to booking channels

The channel manager handles availability, rates, restrictions and configured OTA connections. Check mapped rooms and rate plans, data direction and errors. A portal name does not establish that your account is connected. These features do not demonstrate automatic overbooking resolution.

Follow an example through every step

Request a demo with an enquiry, a direct booking and an update from a configured channel. Check where each piece of information originates and where it must appear before continuing.

• Where do availability and rates live?
• Who confirms the booking and who assigns the room?
• Which deliveries or synchronisations depend on external services?
• How are errors or missing connections reported?

Continue with Lenzuoli

PMS · CRS · Booking Engine · Channel Manager · Verify integrations