See room status.
Compare stay and cleaning status without conflating them.
Security by designProtezione integrata fin dalla progettazione.
EU AI Act ready
Products · Housekeeping
A room ready.
A team in sync.
Cleaning, room status and maintenance: each team can find its work, assignments and progress.
Explore the product
The front desk can see where each room stands.
Follow maintenance.
Keep each report in a clear work process.
Prepare service.
Bring menus, selections and kitchen summaries together.
Explore the product
The front desk can see where each room stands.
A vacant room is not necessarily ready for the next guest. Housekeeping helps teams read occupancy and cleaning as separate information, organise their work and follow maintenance issues that need attention.
Room status you can read
The room view brings stay status and cleaning status together. Compare what is occupied with what the housekeeping team has actually updated.
Tasks and assignees
The housekeeping workspace organises cleaning by date and assignee. Updates use the authorised team’s controls, keeping each task in its operational context.
Maintenance to follow
Maintenance brings together reports, priorities and progress. Team tools also include menus, guest selections and kitchen summaries where those functions are used.
From a need to everyday work
Preparing a room after departure
The stay has ended and your team needs to prepare the room for another arrival. Occupancy, cleaning and maintenance remain separate pieces of information.
- 01
Review the day
Look at departures and room status. Identify cleaning work for the selected date and check whether any maintenance reports remain open.
- 02
Assign the work
Choose assignees in Housekeeping and use the team’s controls. If a fault appears, record a maintenance job with a priority and an owner.
- 03
Update the status
Staff record progress and update cleaning status. The front desk can review the room’s information before continuing with its own tasks.
01Review the day
02Assign the work
03Update the status
A working processHousekeeping
A closer look at the tools.
- Housekeeping by date, assignees and room cleaning status updates.
- Room status showing occupancy and cleaning as separate information.
- Maintenance reports, priorities, assignments and work progress.
- Food service: daily menus, dishes and guest selections.
- Guest orders and kitchen summary, available to authorised staff.
- Service charges linked to the folio where the workflow supports it.
- The assistant can read cleaning totals; updates and assignments remain team controls.
FAQ
Questions before you start.
Useful answers to understand how this product fits your work.
Does Lenzo assign cleaning automatically?
The AI summary can read cleaning information. Assignments and updates remain in the team’s controls and require staff with the appropriate permissions.
Are occupancy and cleaning the same status?
No. They describe different parts of the work. A departure and a completed clean must each be updated in their respective workflow.
Can I also track a repair?
Maintenance supports reports, priorities, assignments and progress. Room availability is managed through the relevant operational controls.
Who can see the team tools?
Visibility follows roles and permissions. Food service, guest orders and kitchen summaries are used within the context of the teams authorised for them.
Let’s look at room turnover.
Start with the handover between the front desk and housekeeping, alongside the people who handle it at your property.
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