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Products · Guest experience

Before arrival. During. After.
Keep the stay connected.

Give guests a place to find their stay and give your team tools to follow conversations and requests.

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Portal, conversations and helpful information throughout the stay.

Explore the product

Guests can find what they need.

A stay continues even when the guest is away from reception. The portal and communication tools provide a place to find information, requests and services enabled by the property.

Access to the stay

The dedicated portal link lets guests find their reservation summary and balance. Online check-in collects information through the configured fields.

Conversations with context

The inbox brings together messages from channels that are actually connected. AI drafts, translations and summaries can help an operator prepare a reply.

Services to discover

The catalog presents enabled extras. Where supported, guests can choose payment or a folio charge through the configured workflow.

From a need to everyday work

Supporting a guest before arrival

A guest wants to find their reservation and complete requested information while your property prepares to welcome them.

  1. 01

    Prepare the portal

    Review the content, fields and actions available for the property. Check which services and payment arrangements are active.

  2. 02

    Share the reference

    Use the dedicated link through the relevant workflow. The guest can review the stay and complete online check-in information.

  3. 03

    Follow requests

    Find messages in the connected channel. If you prepare an AI draft, review it before sending and check its references to the stay.

01Prepare the portal
02Share the reference
03Follow requests
A working process

Guest experience

A closer look at the tools.

  • Guest portal with a dedicated link, reservation summary and balance.
  • Online check-in and collection of the property’s required information.
  • Service and extras catalogue with online payment or room charging when enabled.
  • Messages to the property and an inbox for channels that are actually connected.
  • AI drafts, summaries, translations and saved replies to review before sending.
  • Reviews: response preparation and a Google queue with authorised publishing.
  • Daily bulletin with information for in-house guests.
  • Portal settings for property type, content and available actions.

FAQ

Questions before you start.

Useful answers to understand how this product fits your work.

Are all messaging channels included?

The inbox depends on channels that are actually connected. Check availability of a particular channel in the property configuration.

Can guests buy any service?

The portal shows enabled services and actions. Payment and folio charging depend on the workflow supported for each service.

Are AI replies sent without review?

Drafts, summaries and translations need review. Sending remains subject to the product’s controls and authorisations.

Can I also work on reviews?

The tools support preparing replies and managing the Google review queue where connected. Publication requires the relevant authorisation.

See the stay from your guest’s side.

Start with the information you request before arrival and the services you want guests to discover.

Request a demo

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