Find the person.
Profiles and history provide context for the next contact.
Security by designProtezione integrata fin dalla progettazione.
EU AI Act ready
Products · CRM and campaigns
Keep the connection.
Beyond the stay.
Find people, enquiries and next actions. Prepare messages for a reviewable audience before enabling delivery.
Explore the product
From a contact to a relevant conversation.
Choose the audience.
Review segments and recipients before preparing a message.
Activate deliberately.
Drafts, previews and checks come before delivery.
Explore the product
From a contact to a relevant conversation.
A guest relationship includes contacts, enquiries and different stages of a stay. The CRM connects this information to audiences and commercial activities, with a review process before messages are sent.
Contacts with a history
Profiles collect tags, preferences, consents and contact history. Imports, companies and agencies help organise the property’s database.
Follow the opportunity
A pipeline and tasks with deadlines keep opportunities and follow-up visible. Commercial work can start with a recognisable contact.
A campaign to review
Segments, recipient previews and content support preparation. Suggested translations and guest-journey rules remain yours to check before activation.
From a need to everyday work
Preparing a pre-arrival message
You want to contact an audience linked to particular dates while reviewing recipients, content and sending conditions.
- 01
Define the recipients
Choose an audience using available stay-stage, channel, date and room-type filters. Review the contact preview before continuing.
- 02
Prepare the content
Write the message and check the proposed translations. Ensure the information and references suit the selected audience.
- 03
Review activation
Check consent, permissions and limits. Scheduling and sending follow the protected workflow; guest-journey rules begin as drafts.
01Define the recipients
02Prepare the content
03Review activation
A working processCRM and campaigns
A closer look at the tools.
- Guest database with profiles, tags, preferences, consent and contact history.
- Contact import and management of partner companies and agencies.
- Sales opportunities, pipelines and follow-up tasks with due dates.
- Segments and audiences by stay stage, channel, dates and room type.
- Email campaigns with audience previews, content, reviewable translations and scheduling.
- Guest journey rules for confirmation, arrival and departure, initially in draft.
- Quick replies and individual drafts linked to the guest and stay.
- Sending activation controlled by permissions, two-step verification, consent and limits.
FAQ
Questions before you start.
Useful answers to understand how this product fits your work.
Does importing a contact authorise messaging?
No. Database presence is separate from permission to send. Consent and applicable conditions must be checked in the campaign workflow.
Are guest-journey messages active immediately?
Rules for confirmation, arrival and departure begin as drafts. Review their content, audience and activation before use.
Does AI send translated messages on its own?
Translations and drafts are materials for review. Sending activation follows permissions, two-step verification and the applicable limits.
Does the CRM replace quotes?
CRM organises contacts, opportunities and communications. The CRS handles the stay proposal, room options and conversion into a reservation. CRM manages dated follow-up activities for contacts and commercial opportunities. CRS handles the stay negotiation and quote reminders by email or WhatsApp according to configured channels, rules and processes. Recording a commercial task does not mean sending a message.
Choose a message that matters.
Start with the audience and the point in the stay when you want to reach them, then review the complete workflow.
I prodotti Lenzuoli
Perplexity
Grok