Choose the voice.
Review the voices and languages available to your property.
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Products · Voice assistant
A voice for your hotel.
With its information.
Configure your connected assistant’s voice and find its calls in the same workspace.
Explore the product
Find the call. Review the conversation.
Find the conversation.
Inspect calls and available records after each contact.
Keep context current.
Operational information needs configuration and synchronisation.
Explore the product
Find the call. Review the conversation.
Voice adds a point of contact for the property. The voice assistant brings together a configured agent, information useful to its conversations and an archive of calls and available records.
A voice to choose
In the property workspace you can review the connected agent’s voice and language. The result depends on options available in the activated service.
The right speaking context
Property information must be configured and synchronised into the voice context. Review it whenever procedures or important references change.
A call to return to
The archive provides details, recordings and transcripts when available. A conversation becomes a reference you can review after the contact.
From a need to everyday work
Reviewing a completed call
You want to understand what was said and check whether the assistant’s information is up to date.
- 01
Open the archive
Find the call in the property’s list and inspect the details available for that contact.
- 02
Listen or read
Use the recording and transcript where present. Compare the conversation’s information with what the property wants to communicate.
- 03
Update the context
If a reference has changed, review its source and the voice connection. Check synchronisation before subsequent conversations.
01Open the archive
02Listen or read
03Update the context
A working processVoice assistant
A closer look at the tools.
- Connection to a configured voice agent for each property.
- Voice and language selection in the property workspace.
- Call history with details, recordings and transcripts when available.
- Property information that can be synchronised into the voice context.
- Phone capabilities and voice tools depend on the enabled connection.
FAQ
Questions before you start.
Useful answers to understand how this product fits your work.
Is a telephone number included automatically?
No. Phone features and voice tools depend on the agent and connection activated for the property. The workflow must be configured and checked.
Can I change the voice and language?
The property owner can manage available options in the workspace. Prompts and advanced configuration remain with the platform operator.
Does every call have a recording?
The archive shows recordings and transcripts when available. Their presence depends on configuration and the records returned by the service.
Can it confirm bookings over the phone?
Operations depend on the voice tools actually enabled. An active voice agent does not make every PMS action available by telephone.
Define the role of voice.
Start with the conversations you want to handle and the information the assistant needs to have available.
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